Terms and Conditions
Welcome to YOQI!
These terms and conditions outline the rules and regulations for the use of PT. The Tao Bali's Website, located at https://baliyoqi.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use YOQI if you do not agree to take all of the terms and conditions stated on this page.
Cookies:
The website uses cookies to help personalize your online experience. By accessing YOQI, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
License:
Unless otherwise stated, PT. The Tao Bali and/or its licensors own the intellectual property rights for all material on YOQI. All intellectual property rights are reserved. You may access this from YOQI for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from YOQI
Sell, rent, or sub-license material from YOQI
Reproduce, duplicate or copy material from YOQI
Redistribute content from YOQI
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. PT. The Tao Bali does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of PT. The Tao Bali, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, PT. The Tao Bali shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
PT. The Tao Bali reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant PT. The Tao Bali a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of PT. The Tao Bali; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to PT. The Tao Bali. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of PT. The Tao Bali's logo or other artwork will be allowed for linking absent a trademark license agreement.
Content Liability:
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer:
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Cancellation Policy
Booking Conditions
Please read these Booking Conditions carefully as they are the sole Terms and Conditions of the contract between you and YOQI for all bookings.
1. About YOQI
1.1 YOQI is part of PT. The Tao Bali, a Private Limited Company established and existing under the laws of the Republic of Indonesia, having its registered office in Bali, Indonesia, at Jl. Tunon No.37, Buduk, Kec. Mengwi, Kabupaten Badung, Bali 80351.
2. Host’s conditions
2.1 You are bound by the Host's own booking, amendment, cancellation conditions and conditions of carriage where relevant and these conditions apply to your contract with YOQI and our Hosts (hotel or group retreat organiser). Conditions vary by Host and are given at the time of booking.
3. Making a Reservation
3.1 Reservation Request: To secure a holiday with YOQI, you must send a reservation request via email or the designated booking platform.
3.2 Booking Confirmation: Reservations are only confirmed once you receive a confirmation email from YOQI.
3.3 Non-Refundable Deposits: The initial deposit required to secure your booking is non-refundable. However, the deposit may be credited towards a new booking or the stay rescheduled, free of charge, subject to the Host’s approval. The new booking must be made within one year and at the same destination.
3.4 Guest Responsibility: It is the responsibility of the guest to research the Host’s location, facilities, and policies (e.g., whether it is adults-only or family-friendly) before confirming a booking. YOQI provides recommendations based on the information provided by the Host, but the final decision lies with the guest. Guests are also encouraged to review public reviews and feedback about the Host before making a reservation. Complaints arising from personal preferences or expectations that differ from the Host’s offerings will not be grounds for refunds or compensation.
4. Payment
4.1 Deposit Payments: To confirm your booking, YOQI requires a security deposit, payable by credit card unless otherwise specified.
4.2 Payments to the Host: All remaining payments must be made via bank transfer. Full payment is required no later than 21 days prior to arrival to allow time for scheduling your programme and appointments. Please note that the Host will only begin organising your schedule once full payment has been received.
4.3 Upon arrival and as part of the hotel policy, your card details might be requested at reception and be subject to bank approval to ensure that any additional charges are paid at check-out.
5. Cancellation
5.1 Free cancellation is available up to 15 days before arrival, or 21 days prior to arrival during festive periods. After this period, cancellation fees may apply as per the Host’s terms.
5.2 Cancellation policies are standardised across all retreats unless otherwise specified at the time of booking. If a particular Host or destination requires a different cancellation policy, this will be clearly outlined in your confirmation documents.
5.3 If full payment is not received by the specified payment due date, the Host reserves the right to cancel the reservation. YOQI will send a courtesy payment reminder email prior to the deadline to ensure guests are informed and at ease.
5.4 All cancellations must be communicated to YOQI via email at team@baliyoqi.com. The date on which the cancellation email is received will determine the applicable cancellation policy as outlined by the Host. Full details of the cancellation terms can be found on the Host Profile Page under the Fine Print Tab.
5.5 No refunds will be provided for curtailments, no-shows, cancellations on or after the holiday start date, or for any unused services booked or available during the trip. Guests are encouraged to notify YOQI immediately if any issues arise during their stay, so we can address them promptly. Please note that complaints raised on the day before checkout or on the day of checkout may limit our ability to assist effectively.
5.6 No refunds will be issued for any additional trips, excursions or any additional services booked or utilised on-site once the holiday has commenced.
5.7 For cancellations made within the free cancellation window, any pre-paid amounts will be refunded, excluding the non-refundable security deposit, which will be held as credit toward a future booking within one year. Refunds may be subject to processing or currency conversion fees incurred, and may take up to 30 days to be returned, depending on the payment provider and destination.
6. Circumstances beyond the Host’s control
6.1 No compensation or responsibility of any kind can be taken if due to a circumstance beyond the Host’s control, the Host has to change a holiday after departure, or the Host cannot supply a holiday in full or in part as agreed. A circumstance beyond a Host’s control is one that cannot be foreseen or avoided; even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations or forecasts.
7. Changes by the Host
7.1 All Hosts reserve the right to change or amend prices at any time before a booking has been placed. Once a booking is confirmed, the Host will not apply any surcharges or price changes unless you make the change to your arrangements after booking.
7.2 The Host reserves the right to change or substitute any service and to decline, to accept or retain any holiday or trip members at any time for any reason including, without limitation, any unforeseen circumstances.
7.3 Please note all activity duration times given are approximate and itineraries are given for a guide only and are subject to minor changes depending on the needs of the group, weather conditions and other circumstances.
8. Changes to booking details
8.1 No refunds will be issued for changes to booking details when the cancellation policy is in effect. Please thoroughly review your booking details prior to arrival to ensure that independently booked flights or other arrangements align with the reserved dates. Additionally, verify that all guest names are correct, as the Host will not be liable for any costs incurred due to errors.
8.2 No refunds will be issued for amendments to the wellness schedule made during your stay. We recommend reviewing your program details carefully prior to arrival. If no remarks are made before arrival, we will assume you fully agree with the provided schedule.
9. Amendment policy
9.1 Amendments made more than 30 days before arrival:
All amendments to guests names, date of arrival or holiday duration are free of charge if made at least 31 days before the booked arrival date. Please note these amendments might not be guaranteed.
9.2 Amendments made within 30 days before arrival:
All amendments to guests names, date of arrival or holiday duration are not guaranteed.
10. Passports, visas and health requirements
10.1 It is the responsibility of all guests, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are required. As foreign visas and health requirements are subject to change without notice, it is recommended that verification prior to travel be done in order to comply with all holiday requirements.
10.2 Hosts will have no liability to any guest travelling without the correct passport or visa or health requirement and any costs incurred to the host through assisting you will have to be paid by the guest.
11. Travel Insurance
11.1 Travel insurance is highly recommended to protect you against potential trip delays or cancellations due to airline issues, family emergencies, illness, injury, etc. If buying insurance we highly recommend that the travel insurance covers the activity of the holiday, unexpected cancellations, sickness, losses and all the usual risks.
12. Your Health
12.1 It is the guests’ responsibility to let YOQI know about any injuries and to be mindful at all times. If any injury or discomfort is experienced during an activity while on holidays, please do inform the instructor and YOQI immediately.
12.2 It is also the guest’s responsibility to consult a doctor to check that one is sufficiently fit and healthy to undertake yoga classes and other physical activities or programs that may be available whilst on a group retreat or holiday.
13. Legal Health Disclaimer
13.1 Services offered by YOQI or made available at the host venue are not intended to diagnose, treat, cure, or prevent any disease. Any health information provided by YOQI and the Host does not substitute the advice given by a doctor, healthcare professional or physician.
14. Privacy
14.1 Contact details will not be sold, leased or made available to any other party other than YOQI and the Host, except where explicitly consented by the guest. Details will be automatically added to a private email list where occasional updates and news from YOQI will be sent. Anyone can unsubscribe to this email list from a link attached to the email.
15. Complaints
15.1 In the unlikely event that a guest does not feel satisfied with a service provided in the holiday package, please inform YOQI immediately. We will do our best to help and mediate with the host to solve any problem.
16. Discount Policy
16.1 The 10% discount for early bookings applies only to the room rate and does not include additional services, packages, meals, or other charges unless explicitly stated otherwise in the promotional offer.
16.2 This discount is applicable only to bookings made at least 6 months in advance and cannot be combined with any existing promotions.
16.3 To redeem the discount, eligible bookings must meet the specified advance booking period requirements and include the discount code provided at the time of booking.
