Cancellation Policy

Booking Conditions

Please read these Booking Conditions carefully as they are the sole Terms and Conditions of the contract between you and YOQI for all bookings.

1. About YOQI

​1.1 YOQI is part of PT. The Tao Bali, a Private Limited Company established and existing under the laws of the Republic of Indonesia, having its registered office in Bali, Indonesia, at Jl. Tunon No.37, Buduk, Kec. Mengwi, Kabupaten Badung, Bali 80351.

2. Host’s conditions

2.1 You are bound by the Host's own booking, amendment, cancellation conditions and conditions of carriage where relevant and these conditions apply to your contract with YOQI and our Hosts (hotel or group retreat organiser). Conditions vary by Host and are given at the time of booking.

3. Making a Reservation

3.1 Reservation Request: To secure a holiday with YOQI, you must send a reservation request via email or the designated booking platform.

3.2 Booking Confirmation: Reservations are only confirmed once you receive a confirmation email from YOQI.

3.3 Non-Refundable Deposits: The initial deposit required to secure your booking is non-refundable. However, the deposit may be credited towards a new booking or the stay rescheduled, free of charge, subject to the Host’s approval. The new booking must be made within one year and at the same destination.

3.4 Guest Responsibility: It is the responsibility of the guest to research the Host’s location, facilities, and policies (e.g., whether it is adults-only or family-friendly) before confirming a booking. YOQI provides recommendations based on the information provided by the Host, but the final decision lies with the guest. Guests are also encouraged to review public reviews and feedback about the Host before making a reservation. Complaints arising from personal preferences or expectations that differ from the Host’s offerings will not be grounds for refunds or compensation.

4. Payment

4.1 Deposit Payments: To confirm your booking, YOQI requires a security deposit, payable by credit card unless otherwise specified.

4.2 Payments to the Host: All remaining payments must be made via bank transfer. Full payment is required no later than 21 days prior to arrival to allow time for scheduling your programme and appointments. Please note that the Host will only begin organising your schedule once full payment has been received.

4.3 Upon arrival and as part of the hotel policy, your card details might be requested at reception and be subject to bank approval to ensure that any additional charges are paid at check-out.​

5. Cancellation

5.1 Free cancellation is available up to 15 days before arrival, or 21 days prior to arrival during festive periods. After this period, cancellation fees may apply as per the Host’s terms.

5.2 Cancellation policies are standardised across all retreats unless otherwise specified at the time of booking. If a particular Host or destination requires a different cancellation policy, this will be clearly outlined in your confirmation documents.

5.3 If full payment is not received by the specified payment due date, the Host reserves the right to cancel the reservation. YOQI will send a courtesy payment reminder email prior to the deadline to ensure guests are informed and at ease.

5.4 All cancellations must be communicated to YOQI via email at team@baliyoqi.com. The date on which the cancellation email is received will determine the applicable cancellation policy as outlined by the Host. Full details of the cancellation terms can be found on the Host Profile Page under the Fine Print Tab.

5.5 No refunds will be provided for curtailments, no-shows, cancellations on or after the holiday start date, or for any unused services booked or available during the trip. Guests are encouraged to notify YOQI immediately if any issues arise during their stay, so we can address them promptly. Please note that complaints raised on the day before checkout or on the day of checkout may limit our ability to assist effectively.

5.6 No refunds will be issued for any additional trips, excursions or any additional services booked or utilised on-site once the holiday has commenced.

5.7 For cancellations made within the free cancellation window, any pre-paid amounts will be refunded, excluding the non-refundable security deposit, which will be held as credit toward a future booking within one year. Refunds may be subject to processing or currency conversion fees incurred, and may take up to 30 days to be returned, depending on the payment provider and destination.

https://help.wetravel.com/en/articles/253925-cancellation-refund-policies

6. Circumstances beyond the Host’s control

6.1 No compensation or responsibility of any kind can be taken if due to a circumstance beyond the Host’s control, the Host has to change a holiday after departure, or the Host cannot supply a holiday in full or in part as agreed. A circumstance beyond a Host’s control is one that cannot be foreseen or avoided; even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations or forecasts.​

7. Changes by the Host

7.1 All Hosts reserve the right to change or amend prices at any time before a booking has been placed. Once a booking is confirmed, the Host will not apply any surcharges or price changes unless you make the change to your arrangements after booking.

7.2 The Host reserves the right to change or substitute any service and to decline, to accept or retain any holiday or trip members at any time for any reason including, without limitation, any unforeseen circumstances.

7.3 Please note all activity duration times given are approximate and itineraries are given for a guide only and are subject to minor changes depending on the needs of the group, weather conditions and other circumstances.

8. Changes to booking details

8.1 No refunds will be issued for changes to booking details when the cancellation policy is in effect. Please thoroughly review your booking details prior to arrival to ensure that independently booked flights or other arrangements align with the reserved dates. Additionally, verify that all guest names are correct, as the Host will not be liable for any costs incurred due to errors.

8.2 No refunds will be issued for amendments to the wellness schedule made during your stay. We recommend reviewing your program details carefully prior to arrival. If no remarks are made before arrival, we will assume you fully agree with the provided schedule.

9. Amendment policy

9.1 Amendments made more than 30 days before arrival:

All amendments to guests names, date of arrival or holiday duration are free of charge if made at least 31 days before the booked arrival date. Please note these amendments might not be guaranteed.

9.2 Amendments made within 30 days before arrival:

All amendments to guests names, date of arrival or holiday duration are not guaranteed.

10. Passports, visas and health requirements

10.1 It is the responsibility of all guests, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are required. As foreign visas and health requirements are subject to change without notice, it is recommended that verification prior to travel be done in order to comply with all holiday requirements.

10.2 Hosts will have no liability to any guest travelling without the correct passport or visa or health requirement and any costs incurred to the host through assisting you will have to be paid by the guest.

11. Travel Insurance

11.1 Travel insurance is highly recommended to protect you against potential trip delays or cancellations due to airline issues, family emergencies, illness, injury, etc. If buying insurance we highly recommend that the travel insurance covers the activity of the holiday, unexpected cancellations, sickness, losses and all the usual risks.

12. Your Health

12.1 It is the guests’ responsibility to let YOQI know about any injuries and to be mindful at all times. If any injury or discomfort is experienced during an activity while on holidays, please do inform the instructor and YOQI immediately.

12.2 It is also the guest’s responsibility to consult a doctor to check that one is sufficiently fit and healthy to undertake yoga classes and other physical activities or programs that may be available whilst on a group retreat or holiday.

13. Legal Health Disclaimer

13.1 Services offered by YOQI or made available at the host venue are not intended to diagnose, treat, cure, or prevent any disease. Any health information provided by YOQI and the Host does not substitute the advice given by a doctor, healthcare professional or physician.​

14. Privacy

14.1 Contact details will not be sold, leased or made available to any other party other than YOQI and the Host, except where explicitly consented by the guest. Details will be automatically added to a private email list where occasional updates and news from YOQI will be sent. Anyone can unsubscribe to this email list from a link attached to the email.​

15. Complaints

15.1 In the unlikely event that a guest does not feel satisfied with a service provided in the holiday package, please inform YOQI immediately. We will do our best to help and mediate with the host to solve any problem.

16. Discount Policy

16.1 The 10% discount for early bookings applies only to the room rate and does not include additional services, packages, meals, or other charges unless explicitly stated otherwise in the promotional offer.

16.2 This discount is applicable only to bookings made at least 6 months in advance and cannot be combined with any existing promotions.

16.3 To redeem the discount, eligible bookings must meet the specified advance booking period requirements and include the discount code provided at the time of booking.